This video is a comprehensive guide to Insights’ features and the best times to use them.
This video provides a comprehensive overview of the Insights Service Ticket Helper Software, detailing essential tools designed to enhance your ConnectWise support tickets.
Learn about key features such as Related Tickets, Time Entry Search, Suggested Fixes, Job Notes Generator, and the Summary Tool. See how these tools can help increase your first-time fix rate, reduce escalations, and unlock valuable information from previous support tickets.
Whether you’re a new technician or a seasoned professional, Insights offers innovative solutions to boost your efficiency and client communication.
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Insights is a suite of tools for Connectwise that allow your technicians to improve their First Time Fix Rate.
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